Terms and Conditions

Training Classes

By booking and paying for Potter Paws training services, you agree to and accept the following terms and conditions:
 
GENERAL
This copy of our terms and conditions replaces any previous version. Our terms and conditions may be varied at any time and you agree to be bound by any future variation.
 
Our courses/block bookings are for the relevant number of consecutive weeks, any missed sessions will be forfeited and cannot be taken at a later date.
 
TRAINING AND HANDLING METHODS 
The training techniques used by Potter Paws are based on the principles of positive reinforcement and, as such, are kind, fair and reward-based. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including slip leads, choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer) are not permitted in classes and should not be used during individual training. 
 
All dogs attending classes and workshops should wear a well fitted harness and use a 1.5-2m training lead.
 
SUITABILITY FOR CLASS ENVIRONMENT 
Some dogs are not suited to a class environment due to over-excitement, fear, anxiety etc. (this is not the same as a young puppy who is new to socialisation and is just a bit nervous!). Dogs that are known to be reactive to other dogs or people will not be best placed in a class environment; it is simply not fair on the dog or the other attendees. If your dog is not suited to the class-training environment at this time, we may be able to offer alternative solutions, such as one to one training sessions. If a dog is deemed by the trainer to be particularly stressed or reactive, despite the efforts of the owner and/ or trainer, the owner will be asked to remove the dog from the class (for that session or the rest of the course), in the best interests of both the dog and the others attending. Therefore, if you are unsure how your dog will respond to a class/ group environment, or have any concerns, you should discuss this with us before booking on to a course.
 
If your dog is deemed to be unsuitable for the class environment, any fees which have been prepaid may be transferred to individual training session(s) subject to availability.
 
In the event that individual training session(s) are not suitable or a date can not be agreed, our standard cancellation charges will apply
 
CHILDREN 
  • Children are very welcome to attend classes/ training sessions. We ask that adults ensure that children do not approach or touch any dogs without appropriate supervision and permission. We accept no responsibility for children at classes and it is the responsibility of the supervising adult to ensure the children’s safety at all times. In addition, children must not be allowed to disrupt the learning and we reserve the right to ask for disruptive children not to be brought to classes in the future. Young people under 16 must be accompanied by an adult unless otherwise agreed.
     
SAFETY 
  • Any instances of accident or injury must be reported to the trainer at the time they occurred. A first aid kit is usually available at training classes. All dogs must remain on lead and kept away from contact with other dogs unless specifically instructed by the trainer (eg. off-lead play).
  • Flexi leads (extending leads) are not permitted in class in order to avoid injury. 
  • We accept no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car and never leave dogs unattended in a vehicle.
  • We have a zero tolerance policy to physical or verbal abuse of our trainers and staff. Potter Paws reserves the unconditional right to refuse a booking or to terminate a training (whether individual, class or package booking) in the event of unreasonable conduct or behaviour which in our opinion is likely to cause distress, damage, annoyance to other clients, employees, property or any third party. As a result of such termination, our contract with you will cease and full cancellation charges will apply and we will be under no obligation whatsoever to provide any refund or compensation.
 
All Puppies under 16 weeks of age must have had their 1st vaccination prior to attending classes.


HEALTH, ILLNESS AND INJURY
1. You (the client) are responsible for any harm or damage caused by your dog while it is taking part in a class provided by Potter Paws. You agree to accept full liability for any harm or damage to third parties caused by your dog and you accept full responsibility for all costs relating to this incident.
 
2. You agree that your dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.
 
3. You will notify Potter Paws immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of your dog that could cause harm to any other dog or individual.
 
4. You agree to take any necessary measures or precautions to ensure that your dog is continuously free of contagious, infectious, or otherwise communicable diseases. You agree to notify Potter Paws immediately of any infectious and/or contagious disease or conditions your dog has been exposed to or is affected by, including include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Potter Paws reserves the right to refuse admission until satisfied that the condition is resolved
 
5. You accept that even though your dog is vaccinated against Bordetella (Kennel Cough) there is a chance that your dog can still contract Kennel Cough. You agree that you will not hold Potter Paws responsible if your dog contracts Kennel Cough.
 
6. Bitches may not attend Potter Paws group training services while in season or pregnant.
 
BOOKINGS & CANCELLATIONS
 
PAWSOME PALS TRAINING CLUB
  1. Pawsome Pals Club Membership is on a rolling monthly membership basis with a monthly fee payable in advance by bank transfer / standing order / paypal
  2. Club membership fees are due on the 1st day of each month for that month e.g. payment due on 1st January for the period 1st – 31st January
  3. One month’s notice is required for cancellation of Pawsome Pals Club Membership. Notice should be given by the first day of your final month’s membership
  4. Classes are held 44 weeks of the year, dates for break weeks will be advised at the beginning of the year.
 
GROUP CLASSES & WORKSHOPS
  1. Your place on a course or workshops is not confirmed until payment is received.
  2. Payment is due in full at time of booking and is non-refundable.
  3. If you are unable to take up your reserved place on one of our Classes/Workshops, you may transfer to an alternative date subject to availability. All transfers to another course must be requested at least 28 days prior to your booked class commencing. Requests made less than 28days before start date will be subject to a 50% transfer fee.
 
GENERAL CANCELLATION/RESCHEDULING
1.     Our cancellation charges will be applied without exception.
2.   Once a booking is booked/confirmed by Potter Paws, our cancellations terms will apply.
In the event that we cancel any club or class training due to unforeseen circumstances, such as instructor illness, emergency medical requirement, Potter Paws will make every effort to reschedule your training to the scheduled break week or an alternative day/time. If this is not possible; at the discretion of Potter Paws a partial refund may be provided up to 50% of the value of the cancelled week. If unforseen circumstances (such as adverse weather conditions, inaccessibility of training venue, covid-19 government guidelines etc)  prevent training from going ahead in-person, classes will automatically convert to live virtual sessions delivered via zoom or similar.
 
 
 
MARKETING/ PRIVACY 
  • Data Protection: Potter Paws do not disclose client information to third parties, other than when order details are processed as part of order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Data collected by us is used to take and fulfil customer orders, administer and enhance the site and service, only disclose information to third-parties for goods delivery purposes and inform you of seminars, classes and other events we think may be of interest to you, however, you will always be given the option to opt-out of receiving these emails.
     
  • Photographs may be taken during training sessions. Potter Paws may use such photos for the purposes of marketing. For example, photos are posted on our Facebook page and on future advertising flyers. If you do not wish for photographs of you and/ or your dog to be used or shared, please let us know. Any written feedback (eg. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification. If you are not happy for us to use your feedback in this way, please let us know. 
     
  • By agreeing to the Terms and Conditions, you give Potter Paws permission to publish in print, electronic, or video format the likeness or image of you and/or your dog. You release all claims against Potter Paws with respect to privacy rights, publicity rights, copyright ownership and publication, including any claim for compensation related to use of the materials.
     
  • Photography and videography by owners is NOT permitted, without the express permission of Potter Paws 
 
DISCLAIMER 
  • We make every effort to ensure the safety of both clients and dogs during training classes. By making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Potter Paws and its representatives for all personal injury and damage to property while attending training. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending classes/ sessions. You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk. 
  • You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer/ behaviourist.
 
 

Training 121s

By booking and paying for Potter Paws training services, you agree to and accept the following terms and conditions:
 
GENERAL
This copy of our terms and conditions replaces any previous version. Our terms and conditions may be varied at any time and you agree to be bound by any future variation.
 
Our courses/block bookings are for the relevant number of consecutive weeks, any missed sessions will be forfeited and cannot be taken at a later date.
 
TRAINING AND HANDLING METHODS 
The training techniques used by Potter Paws are based on the principles of positive reinforcement and, as such, are kind, fair and reward-based. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including slip leads, choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer) are not permitted in classes and should not be used during individual training. 
 
All dogs attending classes and workshops should wear a well fitted harness and use a 1.5-2m training lead.
 
CHILDREN 
Children are very welcome to attend training sessions. We ask that adults ensure that children do not approach or touch any dogs without appropriate supervision and permission. We accept no responsibility for children at sessions and it is the responsibility of the supervising adult to ensure the children’s safety at all times. In addition, children must not be allowed to disrupt the learning and we reserve the right to ask for disruptive children not to be brought to sessions in the future. Young people under 16 must be accompanied by an adult unless otherwise agreed.


SAFETY 
  • Any instances of accident or injury must be reported to the trainer at the time they occurred. A first aid kit is usually available at training classes. All dogs must remain on lead and kept away from contact with other dogs unless specifically instructed by the trainer (eg. off-lead play).
  • Flexi leads (extending leads) are not permitted in class in order to avoid injury. 
  • We accept no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car and never leave dogs unattended in a vehicle.
  • We have a zero tolerance policy to physical or verbal abuse of our trainers and staff. Potter Paws reserves the unconditional right to refuse a booking or to terminate a training (whether individual, class or package booking) in the event of unreasonable conduct or behaviour which in our opinion is likely to cause distress, damage, annoyance to other clients, employees, property or any third party. As a result of such termination, our contract with you will cease and full cancellation charges will apply and we will be under no obligation whatsoever to provide any refund or compensation.
WEATHER
Our classes are held outside in all weathers.  In extreme weather conditions (torrential rain, heatwave etc) where it would be unsafe to hold classes outdoors, our training class will be delivered virtually via zoom video conferencing facility. This change will be advised anywhere from 2-48hours before the class' scheduled time via email.

HEALTH, ILLNESS AND INJURY
 
1. You (the client) are responsible for any harm or damage caused by your dog while it is taking part in a class provided by Potter Paws. You agree to accept full liability for any harm or damage to third parties caused by your dog and you accept full responsibility for all costs relating to this incident.
 
2. You agree that your dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.
 
3. You will notify Potter Paws immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of your dog that could cause harm to any other dog or individual.
 
4. You agree to take any necessary measures or precautions to ensure that your dog is continuously free of contagious, infectious, or otherwise communicable diseases. You agree to notify Potter Paws immediately of any infectious and/or contagious disease or conditions your dog has been exposed to or is affected by, including include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Potter Paws reserves the right to refuse admission until satisfied that the condition is resolved
 
5. You accept that even though your dog is vaccinated against Bordetella (Kennel Cough) there is a chance that your dog can still contract Kennel Cough. You agree that you will not hold Potter Paws responsible if your dog contracts Kennel Cough.
 
6. Bitches may not attend Potter Paws group training services while in season or pregnant.
 
MARKETING/ PRIVACY 
  • Data Protection: Potter Paws do not disclose client information to third parties, other than when order details are processed as part of order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Data collected by us is used to take and fulfil customer orders, administer and enhance the site and service, only disclose information to third-parties for goods delivery purposes and inform you of seminars, classes and other events we think may be of interest to you, however, you will always be given the option to opt-out of receiving these emails.
     
  • Photographs may occasionally be taken during training sessions. Potter Paws may use such photos for the purposes of marketing. For example, photos are posted on our Facebook page on on future advertising flyers. If you do not wish for photographs of you and/ or your dog to be used or shared, please let us know. Any written feedback (eg. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification. If you are not happy for us to use your feedback in this way, please let us know. 
     
  • By agreeing to the Terms and Conditions, you give Potter Paws permission to publish in print, electronic, or video format the likeness or image of you and/or your dog. You release all claims against Potter Paws with respect to privacy rights, publicity rights, copyright ownership and publication, including any claim for compensation related to use of the materials.
     
  • Photography and videography is NOT permitted, without the express permission of Potter Paws 
 
DISCLAIMER 
  • We make every effort to ensure the safety of both clients and dogs during training sessions. By making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Potter Paws and its representatives for all personal injury and damage to property while attending training. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending classes/ sessions. You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk. 
  • You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer/ behaviourist.
 
 REFUNDS POLICY
GROUP CLASSES/WORKSHOPS

Once a place is booked/paid for on any of our training classes or workshops the payment is non-refundable.
If you are unable to take up your reserved place on one of our Classes/Workshops, you may transfer to an alternative date subject to availability.  All transfers to another course must be requested at least 28 days prior to your booked class commencing. Requests made within 28days of the course start date will be subject to a 50% transfer fee.

All amendments will be subject to a £25 charge

In the event that we cancel any club or class training due to unforeseen circumstances, such as instructor illness, emergency medical requirement, Potter Paws will make every effort to reschedule your training to the scheduled break week or an alternative day/time. If this is not possible; at the discretion of Potter Paws a partial refund may be provided up to 50% of the value of the cancelled week. If unforseen circumstances (such as adverse weather conditions, inaccessibility of training venue, covid-19 government guidelines etc)  prevent training from going ahead in-person, classes will automatically convert to live virtual sessions delivered via zoom or similar.

If through our own act or omission we have to cancel a week’s class, you will be entitled to a credit note for that cancelled week if we are unable to reschedule or offer you a suitable alternative.

INDIVIDUAL TRAINING INITIAL CONSULTATION
  1. Payment is due in full at the time of booking.
  2. For cancellation of Initial Consultation, a minimum of 7 days’ notice is required. The following cancellation charges will apply;
More than 28 days prior to session                       50% cancellation charge
Less than 28 days prior to booking                       100% cancellation charge
  1. Initial Consultations may be rescheduled to an alternative date without incurring any cancellation charge however this is subject to availability and an administration charge.
 
INDIVIDUAL TRAINING VIA A MONTHLY PROGRAMME
  1. Individual Monthly Training is on a rolling basis with a monthly fee payable in advance by bank transfer / standing order / paypal
  2. Training programme fees are due on the 1st day of each month for that month e.g. payment due on 1st January for the period 1st – 31st January
  3. A minimum of 3 months is recommended (unless otherwise advised), training can continue on a rolling monthly basis for as long as required.
  4. Two week’s notice is required for cancellation of future month’s training. Notice should be given by the 16th day of your final month’s membership. E.g If wishing to end training on 31st January cancellation notice should be given on or before 16th January.
  5. Individual training sessions are usually one session per week at a pre-arranged day/time. If for any reason you are unable to attend a session, it may be rescheduled for another mutually convenient day/time within that month subject to availability
  6. Potter Paws close for staff holidays approx. 4 weeks per year, if this coincides with your training session as part of a monthly programme, the session can be substituted with a phone/skype consultation at a mutually convenient time if required.
  7. For cancellation mid-month, the following cancellation charges will apply;
On/before 15th of the month                   50% cancellation charge
After 15th of the month                          100% cancellation charge
 
In the event that we cancel any training session due to unforeseen circumstances, such as adverse weather, instructor illness, emergency medical requirement, Potter Paws will make every effort to reschedule your training to the scheduled break week or an alternative day/night. If this is not possible; at the discretion of Potter Paws a partial credit note may be provided up to 50% of the value of the cancelled week. 

If through our own act or omission we have to cancel a week’s class, you will be entitled to a full credit note for that cancelled week if we are unable to reschedule or offer you a suitable alternative.