Refunds

Please see our Terms and Conditions for full details;
 
GROUP CLASSES/WORKSHOPS

Once a place is booked/paid for on any of our training classes or workshops the payment is non-refundable.
If you are unable to take up your booked place on one of our Classes/Workshops, you may transfer to an alternative date subject to availability.  All transfers to another course must be requested at least 28 days prior to your booked class commencing. Requests made within 28days of the course start date will be subject to a 50% transfer fee. Once a course has started, course fees are non refundable or transferable.

All booking amendments will be subject to a £25 charge.

Please Note: Our online Ready Steady Puppy course is included as part of our Pawsome Puppies in-person course. All online courses are non-refundable. If transferring a Pawsome Puppies course, the value of Ready Steady Puppy is non-refundable/transferable.

In the event that we cancel any club or class training due to unforeseen circumstances, such as instructor illness, emergency medical requirement, Potter Paws will make every effort to reschedule your training to the scheduled break week or an alternative day/time. If this is not possible; at the discretion of Potter Paws a partial refund may be provided up to 50% of the value of the cancelled week. If unforseen circumstances (such as adverse weather conditions, inaccessibility of training venue, covid-19 government guidelines etc)  prevent training from going ahead in-person, classes will automatically convert to live virtual sessions delivered via zoom or similar.

If through our own act or omission we have to cancel a week’s class, you will be entitled to a credit note for that cancelled week if we are unable to reschedule or offer you a suitable alternative.

1-2-1 TRAINING

1. Payment is due in full at the time of booking.
2. If you decide to cancel your training programme prior to your first session the following cancellation charges apply.

For cancellation of training sessions a minimum of 7 days’ notice is required. The following cancellation charges will apply;
More than 7 days prior to first session                        no cancellation penalty
Less than 7 days prior to first session                         50% cancellation charge
All booking amendments/cancellations will be subject to a £25 admin fee

3. Once your programme has commenced, If you can no longer attend your session on the planned date/time, sessions may be rescheduled at a mutually convenient time subject to the following notice timescale:
More than 7 days prior to the session        - can be rebooked to a mutually convenient day/time
Between 2-7 days prior to the session       - session can be rebooked subject to 50% charge
Less than 48hours prior to the session      - session is forfeited

ONLINE COURSES
Due to the nature of online courses being available for immediate access, online courses are non-refundable in all circumstances. This includes all online courses.