Frequently Asked Questions
1. How do I book classes?
All classes are booked via the website, simply select the class and date you would like to book.
2. How do I book 121 training?
Fill in the callback request form or send a message via the contact us page. We will contact you to discuss your training requirements and arrange a mutually convenient day/time for training.
3. Can family and children attend classes?
Yes! We encourage the whole family to be involved with training their dog, when younger children are attending it is recommended to have a second adult present too. Our trainers are Human and Dog First aid trained and DBS checked for your peace of mind.
**Due to current (June 2020) guidelines we can temporarily only allow one handler (owner) per dog to attend class.
4. Can I change my booking?
You may be able to transfer your booking onto another course, this is subject to availability and a transfer/administration fee. Course fees are non-refundable.
5. Do you cancel classes in poor weather?
Not as a rule, as long as it is safe to train we will train in all weathers. If we deem it to be unsafe weather conditions for owners and dogs, (snow/ice, thunderstorms and extremely hot weather) the class will be delivered virtually via zoom video conferencing facility.
6. Where are classes held?
The majority of our classes are held at our private training venue in Stoke Mandeville, Aylesbury. Please note this is an outdoor venue.
7. What should I bring?
You will receive a confirmation with details of your course and what to bring. In general you will require your dog on a back fitting harness and fixed lead (no flexi-leads) poo bags, lots of yummy treats - we recommend usual food mixed in with something yumy cut into very small pieces. We recommend other items too such as a treat bag but these are optional.
** We recommend feeding a smaller breakfast for morning classes, or dinner for evening classes as we may use a lot of food with the reward based training.
8. Is my dog suitable for classes?
Classes are suitable for any puppy or dog that is happy to be around other dogs/people. If your dog is worried, scared or aggressive around dogs/people we suggest individual training instead.
9. How many dogs are in each class?
We like to keep our classes small to ensure you and your dog have as much attention as you need, therefore we only have a maximum of 6 dogs in any class.
10. What age can a dog or puppy attend?
Puppies and dogs can attend from any age as long as they have had their vaccinations. For very young, pre-vaccinated puppies our online courses are ideal.
11. I've signed up for puppy classes, will my puppy be trained in 8 weeks?
Puppy classes are designed to give you and your puppy an introduction to the world of being a dog parent. We help you and your puppy gain confidence and learn how to listen to each other whilst introducing the foundations of basic training and confidence building. Puppy classes are only the first step on your dog training journey.
12. My dog is an adult dog, is he too old for classes?
We've all heard the saying 'you can't teach an old dog new tricks' but you certainly can. Dogs are always learning and can begin training at any age.
13. What training methods do you use?
We only use modern, science based, reward based methods using positive reinforcement. These methods are kind and ethical with the dogs well-being considered at all times.
14. My bitch has come into season, can I attend class?
We ask owners not to bring bitches in season to classes. Owners are still welcome to attend so that they can watch and still benefit from the class.
15. You say training is for life - what do you mean?
Your dog is always learning so we need to keep training. Owners are teaching all the time, often without realising. By continuing training throughout their lives it helps ensure your dog is learning the right things!
16. I have a specific training problem not covered by your courses. Can you help?
We offer 121 training and remote training (via skype/zoom) which can be tailored to your individual requirements. If you can't see a class that suits your needs, send us a message to see how we can help.
Will my course go ahead?
Yes! All courses will go ahead but the delivery method may change. As per our Terms and Conditions, should government guidelines mean we can't train in-person all courses automatically transfer to a virtual delivery via zoom or similar platform. The course is still live with your trainer and class members and will include the same content and trainer support.
What happens if I don't want to train via zoom?
If virtual classes really won't work for you, we may be able to transfer your booking to the next available course. At the moment we have waived our standard course transfer fee.
Can I get a refund?
Once booked all course fees are non-refundable (see our T&Cs for full details), you can however transfer your booking to another course date, during this time we have waived our standard course transfer fee.