Frequently Asked Questions
1. How do I book classes?
All classes are booked via the website. Browse our variety of courses, select the course and date you would like to book. Complete the booking form and make payment through the website. You should receive an instant booking confirmation email and a series of emails with futher details.
2. How do I book 1-2-1 training?
For general 1-2-1 sessions, you can view package options and view availability, select your preferred session date/time and complete your booking through our website. You'll receive a confirmation email and a series of further emails.
If you are looking for more a tailored 1-2-1 training programmee , please either complete a callback request form or send a message via the contact us page. We will contact you to discuss your training requirements and arrange a mutually convenient day/time for training.
3. Can family and children attend classes?
Yes! We encourage the whole family to be involved with training their dog.
We do request that any children under 8 are accompanied by second adult. Our trainers are Human and Dog First aid trained and DBS checked for your peace of mind. Please note that children should not disrupt the class.
4. How long are your sessions?
Our standard weekly classes and taster workshops are approximately 50 minutes, we find this is the optimium session length to ensure puppies and dogs remain focussed and able to learn. Our focused one-off workshops are 3 - 4 hours long with regular breaks. Longer workshops can be tiring for young puppies so if booking please be aware that you may have a mix between training/spectating.
5. Can I change my booking?
You may be able to transfer your booking onto another course, this is subject to availability and a transfer/administration fee. Course fees are non-refundable.
Please see our full T&Cs for details.
6. Do you cancel classes in poor weather?
Not as a rule, as long as it is safe to train we will train in all weathers. If we deem it to be unsafe weather conditions for our trainers, clients and dogs, (snow/ice, thunderstorms and extremely hot weather) the class will be delivered virtually via zoom video conferencing facility.
7. Where are classes held?
Our classes are held at our private training venue in Stoke Mandeville, Aylesbury. Please note this is primarily an outdoor venue. Download directions
8. What should I bring?
You will receive a confirmation with details of your course and what to bring. In general you will require your dog on a back fitting harness and fixed lead (no retractable / extendable / automatic length adjusting leads) poo bags, lots of yummy treats - we recommend usual food mixed in with something yummy cut into very small pieces. We recommend other items too such as a treat bag but these are optional.
** We recommend feeding a smaller breakfast for morning classes, or dinner for evening classes as we may use a lot of food as rewards
9. Is my dog suitable for classes?
Classes are suitable for any puppy or dog that is comfortable and able to focus on their human in the presence of other people/dogs. If your dog is likely to be worried, scared, over excited, bark, lunge or be aggressive around dogs/people we would recommend individual training instead.
We reserve the right to request you transfer to an alternative training option should a group setting prove to be an unsuitable environment for your dog to learn and progress.
10. How many dogs are in each class?
We like to keep our classes small to ensure you and your dog have as much attention as you need, therefore we only have a maximum of 6 dogs in any class. Our training clubs can have up to 8 dogs.
11. What age can a dog or puppy attend?
Puppies and dogs can attend from any age as long as they have had their vaccination. For very young, pre-vaccinated puppies our online courses are ideal.
12. I've signed up for puppy classes, will my puppy be trained in 8 weeks?
Puppy classes are designed to give you and your puppy an introduction to the world of being a dog parent. We help you and your puppy gain confidence and learn how to listen to each other whilst introducing the foundations of basic training and confidence building. Puppy classes are only the first step on your dog training journey.
13. My dog is an adult dog, is he too old for classes?
We've all heard the saying 'you can't teach an old dog new tricks' but you certainly can. Dogs are always learning and can begin training at any age.
14. What training methods do you use?
We only use kind and ethical training methods, your dogs comfort and well-being remain our top priority at all times.
15. My bitch has come into season, can I attend class?
We ask owners not to bring bitches in season to classes without prior consent. Please contact us so we can assess the suitability depending on each individual dog and the group dynamics. Owners are still welcome to attend so that they can watch the training and still benefit from the class.
16. My dog is unwell, can we attend class?
We ask owners not to bring unwell dogs to class. Owners are still welcome to attend so that they can watch and benefit from the class.
If your dog has had sickness/diarrohea please ensure there is at least 48hours between their last episode and attending class.
If your dog is coughing/has kennel cough please wait until 7 days after their last cough before attending class.
17. You say training is for life - what do you mean?
Your dog is always learning so we need to keep training. Owners are teaching all the time, often without realising. By continuing training throughout their lives it helps ensure your dog is learning the right things and living their best life possible.
18. I have a specific training problem not covered by your courses. Can you help?
We offer 1-2-1 training and remote training (via skype/zoom) which can be tailored to your individual requirements. If you can't see a class that suits your needs, send us a message to see how we can help.